Make sure you use the correct email and password.

Check that you have an Internet connection.

If it still fails, click “Recover Password” or contact us.

Check that your device meets the minimum requirements.

Close other background apps and restart the game.

Update to the latest version from the App Store/Google Play.

Check your purchase history in the store (App Store/Google Play).

Tap “Restore Purchases” in Settings.

If it still doesn't appear, please email us the receipt or screenshot to support.

Connect to a stable Wi-Fi network preferably.

Close apps that consume data in the background.

Try changing the server with the best connection from Settings.

Go to Settings and tap “Recover Account.”

Make sure you are logged in with the same email account that you used to set up the account.

Write to us with your player ID and email for personalized assistance.